Ongoing Support

Most consultancies help you get in. Then they leave.

We stay. Ongoing Operations Support is for companies that are established in Malawi and need a reliable local presence to keep things running – whether you have staff on the ground or not.

What’s covered

Local representative We act as your trusted point of contact in Malawi. When your team or partners need someone they can call, we’re it.

Agency liaison & approvals Renewals, extensions, compliance filings, permit updates. The ongoing interaction with government agencies that never quite stops. We handle it so your team doesn’t spend their time in waiting rooms.

Network access & introductions As your business grows, you’ll need new contacts: a better logistics provider, a specialist lawyer, a government introduction. We open those doors as the need arises.

Operational problem-solving Things go wrong. A supplier goes quiet. A permit gets stuck. A staff situation needs careful handling. We’re the people you call before it becomes a crisis – and when it does.

Crisis management If something serious happens on the ground – legal, logistical, or reputational – we respond, coordinate, and help you resolve it with the right people involved.

Recruiting & HR support When you need to expand your local team, we help find, vet, and onboard the right people. We also advise on local employment norms, compensation structures, and managing teams across cultures.

How it works

A monthly retainer covers a defined scope of activity. We agree what’s included, and you know what you’re paying for. Scope can be adjusted as your operations evolve.

This is not a call centre. It’s a working relationship with people who know your business and know Malawi.

Who this is for

Companies with active operations in Malawi who need continuity, not just a hotline. Also useful for companies in a holding pattern between active phases – keeping things maintained while the next phase is planned.

Engagement model: Monthly retainer. Scope defined at the start and reviewed quarterly.